Mechanic Zone Auto Repair – Privacy Policy

This Privacy Policy explains how Mechanic Zone Auto Repair collects, uses, stores, and protects customer information. By using our services or website, you agree to the practices described below.

1. Information We Collect

• Name, phone number, email, and contact details
• Vehicle information (make, model, year, VIN)
• Service history, diagnostic results, and repair notes
• Warranty provider information (if applicable)
• Payment information (processed securely through third‑party systems)
• Financing application information submitted to third‑party financing partners

2. How We Use Your Information

• To provide automotive repair and maintenance services
• To contact you regarding estimates, approvals, or vehicle status
• To process payments, financing applications, and warranty claims
• To maintain accurate service and repair records
• To improve customer experience and service quality
• To verify warranty eligibility and coverage

3. Financing Information

When applying for financing, customers may provide additional personal information such as billing address, identification details, or income verification. All financing data is processed securely through third‑party financing companies. Mechanic Zone does not store, sell, or share financing information beyond what is required to complete the application.

4. Warranty Information

Mechanic Zone offers a 6‑month / 6,000‑mile warranty on qualifying labor. Manufacturer warranties apply to installed parts. Warranty‑related information may be stored to verify coverage, eligibility, and service history.

5. Winterizer Service Data

Winterizer is a seasonal maintenance package designed to prepare vehicles for winter conditions. Diagnostic results, inspection notes, and service data from Winterizer appointments may be stored for future reference and safety recommendations.

6. Information Sharing

• We do not sell or share your personal information with third parties for marketing.
• Information may be shared with warranty companies when processing claims.
• Financing partners may receive necessary application information.
• Payment processors may receive billing information required to complete transactions.
• Law enforcement may receive information if required by law.

7. Data Security

We take reasonable measures to protect customer information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Vehicle Information & Diagnostics

Diagnostic data, repair notes, and service history may be stored to assist with future repairs, warranty verification, and safety recommendations.

9. Cookies & Website Data

Our website may use basic cookies for functionality and analytics. No personal information is collected through cookies.

10. Customer Rights

• You may request a copy of your service records.
• You may request corrections to inaccurate information.
• You may request deletion of certain personal data, subject to legal and warranty requirements.

11. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

12. Updates to This Policy

Mechanic Zone may update this Privacy Policy at any time. Changes will be posted on this page.

13. Contact Information

If you have questions about this Privacy Policy, please contact us at:

Mechanic Zone Auto Repair
3001 Seven Mile E
Detroit, MI
Phone: (313) 733‑8450
Email: [email protected]